Have doubts? We can help
Orders & Payments
How can I place an order on Illumia Shop?
How can I place an order on Illumia Shop?
Simply choose the desired products, add them to your cart, and complete the purchase by following the instructions. You can order conveniently from your desktop or smartphone.
What payment methods do you accept?
What payment methods do you accept?
We accept credit cards, PayPal, Shop Pay, Google Pay, and bank transfer. All payments are securely processed.
Is it safe to buy online from your site?
Is it safe to buy online from your site?
Yes, the site is protected by an SSL certificate and we only use certified payment gateways to ensure maximum security for your data.
Can I change or cancel an order after purchase?
Can I change or cancel an order after purchase?
Yes, you can contact us within a few hours of confirmation for changes or cancellations. After shipment, it is no longer possible to intervene on the order.
Will I receive a confirmation of my order?
Will I receive a confirmation of my order?
Certainly, after the purchase you will receive an email with all the order details and a link to track its status.
Shipping & Returns
Which countries do you ship to?
Which countries do you ship to?
We currently ship throughout Italy.
How much does shipping cost?
How much does shipping cost?
Shipping is free for orders over €89. Below this threshold, costs vary based on weight and destination, visible at checkout.
How long does delivery take?
How long does delivery take?
Delivery generally takes place within 24/72 working hours. For islands or remote locations, it may take an additional 1-2 days.
How can I track my order?
How can I track my order?
You will receive an email link as soon as the package is entrusted to the courier. Tracking is active a few hours after shipment.
Can I return a product if I'm not satisfied?
Can I return a product if I'm not satisfied?
Yes, it is possible to exercise the right of withdrawal within 7 days of delivery. The product must be intact, unused, and in its original packaging.
In case of a return, a 5% restocking fee will be applied. Return shipping costs are the responsibility of the customer.
Products & Support
Are the products already supplied with a light bulb?
Are the products already supplied with a light bulb?
Some yes, some no. The information is always indicated on the product page. If you have any doubts, contact us before purchasing.
Are your products certified?
Are your products certified?
Yes, every item sold on Illumia Shop is selected from reliable suppliers and complies with CE regulations and European safety standards.
Can I ask for advice on which lamp to choose?
Can I ask for advice on which lamp to choose?
Absolutely. Our customer service is available to help you choose the most suitable product for your space and style.
Do you offer a warranty on purchased products?
Do you offer a warranty on purchased products?
Yes, all our products are covered by a 24-month legal warranty for defects of conformity.
How can I contact customer support?
How can I contact customer support?
You can write to us at info@illumiashop.com, call us at +39 049 607035 or fill out the form on the Contact Us page. We are open Monday to Friday, 9:00 AM–5:30 PM.